14 Stats on How Social Media Impacts Consumer Buying
Social media platforms are no longer just about conversations; it’s about commerce. It influences how people shop. With smartphones and social networks everywhere, sharing opinions and recommendations has become much more common and impactful.
Most consumers around the world now carry posting and purchasing power around in their pockets with them every day. Forget visiting stores to discover new products, now consumers can just scroll through their social feeds for inspiration.
People can get immediate responses from family, friends, and even strangers online. No need to make
Whether you want to inspire and engage social audiences or propel purchases online or in stores, these are 14 stats your brand shouldn’t ignore.
Here’s how social media influences consumer behavior:
- 81% of consumers’ purchasing decisions are influenced by their friends’ social media posts. (Forbes)
- 66% of consumers have been inspired to purchase from a new brand after seeing social media images from other consumers (Stackla)
- Consumers are 71% more likely to make a purchase based on social media referrals. (Hubspot)
- Facebook accounts for 50% of total social referrals and 64% of total social revenue. (Business Insider)
- 31% of consumers say they are using social media channels to browse for new items to purchase. (Aimia)
- Millennials are 1.6x more likely to use digital channels to learn about new products. (Facebook Insights)
- 84% of millennials say user-generated content from strangers has at least some influence on what they buy. (Gartner)
- 53% of consumers recommend companies or products in tweets, with 48% following through to purchase those products or services. (SproutSocial)
- 78% of consumers say companies’ social media posts impact their purchases. (Forbes)
- Customers are 6x more likely to purchase a product if the page includes pictures from social media. (AdWeek)
- Conversions increase 133% when mobile shoppers see positive reviews before buying. (Bazaarvoice)
- In 2015, Facebook influenced 52% of consumers’ online and offline purchases. (DigitasLBi Commerce)
- Global social commerce revenue reached $30 billion in 2015 (Statista)
- 56% of consumers say they’re more influenced by social media content when online shopping now than they were before the pandemic (Stackla)
